Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.
By purchasing online or offline from fidget-spinner-uk.co.uk you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.
References: fidget-spinner-uk.co.uk is the company you have ordered from, customer/you/client is the client of fidget-spinner-uk.co.uk
Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be actioned within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase. If order has been booked with courier on our side at time of cancellation customer will be charged the relative postage costs, free shipping options will incur a £1-£5 charge depending on postage type(including administration).
For all returns you will first need to contact us, for UK customers see our contact page.
You have 14 days to cancel your order under our 14 day cooling off period, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. If good(s) have been used or damaged then we are unable to accept any return.
You’ll need to provide the following details with your consignment
1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. State the reason for return.
Any item you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 28 days for a return to be processed once we have received your consignment.
Once an order has been cancelled or returned for a refund the process can take up to 14 working days.
Wrong or damaged item received
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first before returning the item.
Items not received
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions. To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.
In situations where the wrong address has been provided by you incorrectly, we are not liable for the missing items and no refund or replacement items will be issued.
From time to time we may run promotional or special offers. These terms apply to any offers available on fidget-spinner-uk.co.uk or it’s related social sites such as Facebook, Twitter or Instagram. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first come, first serve basis and cannot be reserved. Anything offered “free” is subject to stock availability at the time of purchase and you are not guaranteed to receive “free” add-ons. Please check stock availability in advance before submitting your purchase.
Limitation of Liability
In no event shall fidget-spinner-uk.co.uk be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.